Terms & Conditions


Welcome to www.shop.tlmbrace.com.sg (the “Web Site”). We are committed to make your shopping experience as pleasant and enjoyable as possible. Please read through the following Terms and Conditions carefully (including our Privacy Policy) prior to using the Web Site. Your use of our Web Site indicates that you have acknowledged, understood and agreed with our Terms and Conditions.


We reserve the right to modify, remove portions of this Terms and Conditions at our discretion. Please check for any updated information on this Terms and Conditions before using the Web Site. Your continued use of our Web Site constitutes your acknowledgement and agreement with our latest Terms and Conditions.


Web Site Ownership


This Web Site is owned by TLM Group (referred to herein as “TLM”, “us”, “we” and “our”), a company registered in Singapore. Company Registration No. is 53202514L and registered address is at 1 Yishun Industrial Street 1 #04-14 Singapore 768160.



Web Site Usage


You may use and browse the Web Site entirely for your personal and non-commercial purposes. By accessing this Web Site, you agree to adhere to the following conditions:


  1. all information provided to us are accurate, complete and current;
  2. you are 18 years old and above to use the Web Site;
  3. you will not distribute, modify, publish, repost, transmit, reuse or reproduce any part of the Web Site in any medium without a prior written permission from us;
  4. you will not use the Web Site for any illegal purposes;
  5. you will access or use the Web Site in accordance to this Terms and Conditions


You are solely liable for your access and use of this Web Site and the materials herein.



User Account


By creating a user account on this Web Site, you agree to conform by our Terms and Conditions and Privacy Policy.


When creating a user account and password, you agree that the account is for your personal use or that of the entity you are entering on behalf of. You must ensure all information is held confidential and not disclosed to a third party.


You are to provide up-to-date, complete and accurate information for your user account and ensure that the information is keep updated and current. You are solely liable for protecting and maintaining the confidentiality of your Username and Password. TLM will not be held responsible for any loss, cost or expenses incurred due to the wrongful or fraudulent use of your Username and Password.


TLM reserves the right to deactivate any user account any time if we believe you have failed to comply with our Terms and Conditions.



Product Details


We strive to ensure product descriptions are accurate as reasonably possible for all products available for sale on the Web Site.  However, the colour of our products may vary slightly from their pictures due to lighting conditions or variance in computer screen setting. The images of the products on our Web Site are for illustrative purposes only. We do not warrant that product descriptions or other content of this Web Site are accurate, complete, reliable or error-free.


Price and availability information provided on our Web Site are subject to change without prior notice. All prices stated are in Singapore Dollars.





You may purchase products by submitting an order using this Web Site. Before submitting your order, you will be shown an order confirmation screen describing, among other things, the product(s) to be ordered, the purchase price and any other applicable charges. You will be responsible for ensuring the accuracy of your order(s).


When you submit your order through the Web Site, such order will be deemed final upon transmission through the Web Site, and we shall be entitled, but not obliged, to process the order(s) without your further consent or any notice to you.


Your order is accepted by us when a confirmation email is sent to your registered email address in our records, and at that point a contract will come into existence between you and us. Every single order that is fully paid and accepted by us is a separate and individual contract governed by these Terms and Conditions (an “Order”). An order number will be assigned to your Order when your Order is accepted by us. Please quote your order number for any enquires relating to your Order.


We reserve the right to decline or cancel any order(s) received through the Web Site in our sole discretion, including after the order has been submitted, whether or not your credit card has been charged. In the event that your order is cancelled after your payment is processed, we will issue a full refund.


The price paid by you for the Product is the price of the Product listed for sale at the time your order is transmitted to us through the Web Site, including any applicable taxes. We reserve the right to amend the price of any Product at any time without any prior notice. Please make payment of your order at the point of purchase as any unpaid order will be cancelled after 1 hour.





Payment shall be made through Paypal for any order paid through this Web Site, unless some other pre-arranged payment methods has been accepted by us. GST is included in the displayed price of our products.





Delivery of your Order is free for standard delivery and pick up at our center. Delivery options are displaced on our Web Site for you to choose from before submitting an order.  We do not offer international delivery at the moment.


Standard delivery is carried out by a third party delivery company. Since the actual delivery of your Order may be impacted by event beyond our control after it leaves our center, we will not be liable for late deliveries. However, we will try our best to work with you to ensure a smooth delivery.


If delivery of your Order is delayed due to Product unavailability, we will inform you accordingly and update you when it becomes available.


Nonetheless, time for delivery shall not be of essence and neither we nor our delivery company will be liable for any delay in delivery howsoever caused.


If first delivery attempt is unsuccessful, 2 additional re-delivery attempts can be arranged for free. However, if all delivery attempts are unsuccessful, the parcel will be returned to our center. We will be in touch with you via email and a delivery fee of $20 will be paid by you for each additional delivery attempt.


However, we may charge you for storage costs and delivery fees, and we may also terminate your Order if you repeatedly failed to take delivery of the parcel.


Any returned parcels that are unclaimed after 6 months from the date of first delivery attempt will be deemed as our property and no refund or compensation will be offered as sufficient response time has been given.


Please read our Delivery Terms for more details.



Change of Order


We will try our best to ensure that you feel comfortable wearing our customized footwear. Therefore, after collecting back the Foot Imprint Box and examining your foot imprint, we might contact you through email or call to advise a change of footwear design to one of our suggested designs if our orthotist find that the footwear you have purchased through our Web Site is not suitable for your foot shape. We might also suggest you to come to our center for further diagnosis if you require correction of foot structure after examining your foot imprint.


We strongly suggest you to follow our orthotist’s advice to ensure you receive a comfortable pair of footwear. However, if you insist us to follow your instruction instead to continue making the original footwear design you have purchased through our Web Site, we will follow your instruction and complete your original Order. By giving us such instructions, you understood and acknowledge that there will be no guarantee for this Order and we will not be responsible if you feel pain, have blisters, feel uncomfortable or have any other unpleasant feelings in any parts of your body while wearing the footwear.



Receipt of Order


Once you have received your Order, we need you to examine the product(s) and you will also be considered to have done so. We will not be liable for any non-delivery of any product(s) unless you have emailed us at enquiry@tlmbrace.com.sg within 2 days from the date when your Order would or should have been received by you.


Once we have delivered the product(s) to you according to your Order, you become the owner of the product(s) and the product(s) will be your responsibility.


If the received product(s) are damaged or defective, please contact us immediately at enquiry@tlmbrace.com.sg with a snapshot of your item/damaged area.



Cancellation/Termination of Order


You may cancel your Order within 24 hours after order confirmation. If we have received full payment of your Order, we will refund the total amount paid if your cancellation request is approved.


Any request made after 24 hours of order confirmation and before shoe making starts will require a charge of $50 for the costs we have incurred to process your Order. We will refund you the remaining payment of the total amount received in advance for the Order if your cancellation request is approved.


If you would like to cancel your Order after shoe making starts, we will not provide any refund for such requests.


On the other hand, we may terminate an order any time if the following conditions occur:


  1. you did not make payment to us within the stipulated time;
  2. you did not provide us necessary information (eg. delivery address) for us to provide you with the Product after making a purchase;
  3. you do not allow us to deliver the Product to you within a reasonable time; and
  4. any other reason that is necessary for us to terminate the order.


If your Order is terminated by us due to any situations as stated above, we will refund you any payment received in advance for the Products that we have not provided, but we may charge you or deduct a reasonable amount as compensation for the costs we have incurred as a result of your breaking the contract.





Footwear selling on our Web Site is customised based on your foot shape. It is not possible to keep ready stock for customised shoes. Therefore, you can return or exchange your item(s) if a defect or wrong item is received. If you have any other concerns or enquiries related to your received item, please email us at enquiry@tlmbrace.com.sg.


Please see our Refund/Exchange Policy for more details.



Shoe Designs


Any shoe design(s) or any name(s) associated with any shoe design(s) that you have submitted to us will be treated as non-confidential and non-proprietary. TLM shall have the royalty-free, worldwide, irrevocable, perpetual and transferrable right to use the submitted shoe design(s) and name(s) of submitted shoe design(s) by any means and in any form. All shoe designs and name(s) of shoe design(s) submitted to us will automatically become the sole and exclusive property of TLM unless any pre-arrangements have been made, which may incur additional charges paid by you.





The product(s) received by you shall be free of defects in material or workmanship from the date that you have received the product(s). If there is any defect in material or workmanship, we shall provide 2 separate repairs for free within 2 weeks of using the product from the date that you have received the product.


However, the free repairs do not cover any defect due to accidents, improper fit, improper care, improper use, wilful damage, negligence, normal wear and tear, the natural breakdown of colours and materials over extended time and use, rips, tears, holes, burns, pilling, shrinking, alteration of the product, or other misuse of the product by you or any third party. Defect caused by any of the above can be repaired for an additional fee.


For any product repair, you can either bring the product to our center for free or pay for postage or courier to send the product to us. Before doing so, please take a snapshot of the damaged area and contact us at enquiry@tlmbrace.com.sg to inform us of your wish to repair the product.


By using our Web Site, you understand and acknowledge that all information and services provided here are on an “as is” and “as available” basis. We do not provide any warranties or representation that:


  1. our Web Site will meet your needs or requirements;
  2. our Web Site will be uninterrupted, timely, secure or error-free;
  3. the information displayed on our Web Site will be correct or reliable; and
  4. any defects in the operation or functionality of our Web Site will be repaired or corrected.


In addition, you understand and acknowledge that:


  1. any material downloaded or obtained from our Web Site is done at your own discretion and risk, and you are solely responsible for any damage to your computer or any devices for any data loss that may result from the download of such material.
  2. no information or advice, whether expressed or implied, written or spoken, acquired by you from TLM or through the use of our Web Site shall create any warranty, guarantee, or conditions of any kind, except for those outlined in these Terms and Conditions or imposed by law.



Limitation of Liability


You understand and acknowledge that your access and use of our Web Site is dependent on third party service providers such as internet and other link providers. Your payment for any product(s) purchased from our Web Site is processed by third party payment system providers. Therefore, TLM will not be liable for any direct, indirect, incidental, consequential or exemplary damages or loss, including lost profits, loss of data, downtime or loss of access, which may arise as a result of you accessing or using our Web Site, or inability to access or use of our Web Site or content, or resulting from, any messages received or payment made through the Web Site or unauthorized access or modification of your transmission or data.


To the extent that any exclusion of liability under these Terms and Conditions is not permitted by law, you understand and acknowledge that the total liability of TLM under any Order will not exceed the total sum that you have paid, if any, for the sale of products under that Order.





At TLM, we strives our best to provide comfortable customized footwear for you. If you have any unpleasant feelings after wearing the footwear within 2 days from the date of receiving your footwear, please visit our center (strictly by appointment basis) for our orthotist to examine your problem area. We will provide a free training to correct your posture to ensure the footwear is comfortable. If you are still unsatisfied with our footwear during training, a full refund will be provided.



Copyright and Trademarks


TLM is the owner of all text, pictures, videos, images, information, data, content and any other material published on, or downloadable from this Web Site and are protected by copyright, trademark and other laws. You may not reproduce, copy, publish, modify, download, upload, distribute, post, transmit or use any materials in any form or by any means without the prior permission of TLM. Any unauthorized use of any content on this Web Site may violate copyright law, trademark law and any other related laws, rules and regulations. You are solely responsible for obtaining permission from us before using any content or materials displayed on this Web Site.





We value your privacy and are dedicated to safeguarding your personal data. We might collect, use and disclose your personal data to supply products to you, process payment and send newsletters to you if you are registered for our mailing list, and any other purposes. Please refer to our Privacy Policy for more information. You can find the link at the bottom of each page in our Web Site.



Link to Third Parties


Our Web Site may contain links to third party websites that are not owned, operated or controlled by TLM. You agree and acknowledge that TLM will not be responsible for the privacy policies, content and practices of third parties website when you access to or use any such website. If you access any third party website through any link from our Web Site, you agree that you do so at your own risk and will relieve TLM from any liability from your access or use of such website. We strongly encourage you to read the third party website’s privacy policy and terms and conditions before using them and disclosing any personal data to them.



Termination of Account


We will terminate your account at our sole discretion when there is a breach of these Terms and Conditions through your access and/or use of our Web Site.  You will receive an email from us regarding the termination of account and any actions taken by us in response to the breach of these Terms and Conditions, including, but not limited to:


  • terminating your account temporarily or permanently;
  • issuing warning to you;
  • taking legal actions against you; or
  • disclosing your actions to law enforcement authorities when we deem necessary.


We will not be liable for any actions taken against you in response for the breach of these Terms and Conditions.




You agree to indemnify us and hold us harmless, including our partners, affiliates, officers, directors, employees and representatives, from and against all claims, losses, expenses, damages, costs, including reasonable attorneys’ fees, due to your access of or related to your use of this Web Site and its content, including:


  1. any claims of infringement of a third party’s rights;
  2. breach of these Terms and Conditions by you;
  3. your user account being used by any other user; and
  4. any willful conduct or negligence caused by or attributed to you or any of your agents.



Illegal Activities


You hereby agree not to use this Web Site to:


  1. carry out illegal activities or any other activities that does not conform to the policies of any connected computer networks, Internet standards and any other applicable laws;
  2. impersonate any person or entity or falsely state your relationship with any person or entity;
  3. gain unauthorized access or interfere or disrupt other computer systems or network connected to this Web Site or upload any materials that contains viruses, malicious code, damaging or harmful components which may corrupt or damage the Web Site’s data or the operation of another user’s computer or any devices or the Web Site; and
  4. post or transmit any materials through the Web Site that contains virus, malicious or invasive codes and macro;
  5. infringe third-party intellectual property or other proprietary rights; and
  6. any other activities that may deem as offensive or illegal under any applicable law.



Governing Law


These Terms and Conditions are governed by and construed in accordance to Singapore laws and the courts of Singapore will have exclusive jurisdiction.



Contact Us


If you have any enquires or feedback, please contact us at:


TLM Foot-Knee-Back-Arm Orthotics Center

1 Yishun Industrial Street 1 #04-14


Singapore 768160


Email: enquiry@tlmbrace.com.sg

Tel No: 6684 2168